13 October, 2021
Longreach Service Centre to receive upgrades
The Longreach Services Centre is set to 'contemporise' in the coming months.
THE Longreach Service Centre is set to undergo a major transformation in the coming weeks, with a new and improved customer service experience expected for locals.
Construction is expected to be completed by early November, and its new layout and upgraded self-service options will host "a contemporary look and feel".
Minister for Government Services Senator, the Hon Linda Reynolds CSC, said the refurbishment would make it easier for members of the Longreach community to access the services they need.
“The upgraded service centre will offer a new service delivery approach to customers, tailored to their individual circumstances,” Ms Reynolds said.
“The changes reflect the Australian Government’s commitment to ensuring individuals, families, and businesses have access to government services that are simple, helpful, respectful, and transparent.”
Member for Maranoa David Littleproud welcomed the upgrade, adding it would deliver improved access to Centrelink and Medicare services for Longreach locals.
“With Australians increasingly using digital services such as myGov and the Agency’s Express Plus mobile apps, there will be a range of self-service options available to customers at the service centre,” Mr Littleproud said.
“Staff will be able to provide digital coaching sessions to help customers use those services.
“While there will always be capacity at sites for a customer to walk-in, customers who need to speak with someone about their Centrelink business face-to-face can now book an appointment by calling their regular payment line, so they can manage their business on a day and time that is convenient for them.”
The National Disability Insurance Scheme service will also continue to be available at the service centre, according to Ms Reynolds.
Work on the office will be carried out outside of business hours to minimise disruption.
The Longreach Service Centre will remain open Monday to Friday from 8.30am to 4.30pm.
For more information about how to book an appointment with Centrelink, visit servicesaustralia.gov.au/appointments.